Please know that we will never contact you by e-mail, telephone, mail, or other type of correspondence and request your password, username, and/or other access code. If you are contacted by anyone asking for your password, username, and/or other access code, you should refuse and immediately contact us.

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Financial Safety & Security

Financial Safety & Security

**Security Alert**

       March 30, 2026:

Romance scams are on the rise. If someone seems romantically interested in you, but asks for money, gift cards, or other forms of currency, something isn’t right. If you aren’t sure what to do, you can call us for help at 515-278-1994.

Additionally, never let anyone access your computer remotely. If someone tries to gain access to your computer, it’s likely a scammer.

Social engineering scams are on the rise. What does that mean though? It means hackers and scammers are getting smarter, so we need to think smart too. Carefully check emails for errors if they seem suspicious, think before clicking on ads or links, and verify the identity of anyone you don’t know personally.

Types of social engineering attacks include:

  • Phishing: When scammers send emails in attempt to make you take action
  • Vishing: When a legitimate phone number appears to be calling you but it has been spoofed
  • Smishing: Scammers sending text messages with links to try and get you to click them
  • In-person: When someone tries to gain access to an employee-only area

Keeping Your Finances Safe

At Midland Credit Union, your financial safety and security are our top priorities. We employ the latest technologies and best practices to safeguard your personal and financial information. Learn how we protect you and steps you can take to enhance your security.

Midland Security Protocols

Secure Online Banking

  • 256-bit encryption for online and mobile banking.
  • Multi-factor authentication (MFA) for account access.
  • Automatic session timeouts.

Fraud Detection and Alerts

  • Real-time monitoring for suspicious activity.
  • Instant fraud alerts via email, text, or app notifications.

Data Privacy

  • Compliance with data protection regulations (e.g., General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
  • Secure storage of sensitive information.

Account Guarantees

  • Zero liability protection for unauthorized transactions.

Your Role in Staying Safe

Password Management

  • Use strong, unique passwords and update them regularly.
  • Avoid using personal information like birthdays or names.

Beware of Phishing Scams

  • Verify email senders and avoid clicking on suspicious links.
  • Remember, we will never ask for sensitive information via email or text.

Monitor Your Accounts

  • Regularly review transactions for unauthorized activity.
  • Set up alerts for account transactions and low balances.

Account Guarantees

  • Install antivirus software and keep your device's operating system up to date.
  • Avoid using public Wi-Fi for financial transactions.

Reporting Suspicious Activity

If you notice any suspicious account activity:

Notify us immediately using any of the following methods.

Lock your debit/credit card through Remote Card Controls in our online banking or mobile app.

Check our monthly eLerts for more financial safety information and fraud prevention tips.

eLerts