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Financial Safety & Security

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**Security Alert**

         December 10, 2024: Reports of spammers spoofing Midland Credit Union’s telephone number and calling our members was reported. If you happen to receive such a call, please know we will NEVER call to ask for sensitive information that we have on file.

DO NOT trust caller ID alone, and never share sensitive or personal account information by phone, email, or text with anyone. Instead, hang up and call us directly: 515-278-1994.

Keeping Your Finances Safe

At Midland Credit Union, your financial safety and security are our top priorities. We employ the latest technologies and best practices to safeguard your personal and financial information. Learn how we protect you and steps you can take to enhance your security.

Midland Security Protocols

Secure Online Banking:

  • 256-bit encryption for online and mobile banking.
  • Multi-factor authentication (MFA) for account access.
  • Automatic session timeouts.

Fraud Detection and Alerts:

  • Real-time monitoring for suspicious activity.
  • Instant fraud alerts via email, text, or app notifications.

Data Privacy:

  • Compliance with data protection regulations (e.g., General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
  • Secure storage of sensitive information.

Account Guarantees:

  • Zero liability protection for unauthorized transactions.

Your Role in Staying Safe

Password Management:

  • Use strong, unique passwords and update them regularly.
  • Avoid using personal information like birthdays or names.

Beware of Phishing Scams:

  • Verify email senders and avoid clicking on suspicious links.
  • Remember, we will never ask for sensitive information via email or text.

Monitor Your Accounts:

  • Regularly review transactions for unauthorized activity.
  • Set up alerts for account transactions and low balances.

Account Guarantees:

  • Install antivirus software and keep your device's operating system up to date.
  • Avoid using public Wi-Fi for financial transactions.

Reporting Suspicious Activity

If you notice any suspicious account activity:

Notify us immediately using any of the following methods:

eLerts

Lock your debit/credit card through Remote Card Controls in our online banking or mobile app.

Bondurant smart branch

3007 Oxbow Court SW
Bondurant, IA 50035

Council Bluffs Branch

1900 W. Broadway
Council Bluffs, IA 51501

Pleasant Hill Branch

1225 Copper Creek Drive, Ste. M
Pleasant Hill, IA 50327

Urbandale Main Branch

2891 106th Street
Urbandale, IA 50322

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© 2025 Midland Credit Union. All Rights Reserved.

Bondurant Smart branch

3007 Oxbow Court SW
Bondurant, IA 50035

Council Bluffs Branch

1900 W. Broadway
Council Bluffs, IA 51501

Pleasant Hill Branch

1225 Copper Creek Drive, Ste. M
Pleasant Hill, IA 50327

Urbandale Main Office

2891 106th Street
Urbandale, IA 50322

About

Quicklinks

Contact Us

© 2025 Midland Credit Union. All Rights Reserved.

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